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The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
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Q & A | Making Service Contracts Easy
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The Surprising Traits of Top Performing Service Advisors
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How to Build a Top Dog Service Team in Your Dealership | SDR #290
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Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
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Will Guidara on the Power of Positive Obsession
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33:32
Unreasonable Hospitality with Will Guidara | SDR #289
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Q & A | From The Express Service Advisor To The Main Shop
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The Importance of Teaching Fundamentals in Service Management
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Form Equals Function Creating Effective Systems for Your Service Drive
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Be a Teacher, Not a Preacher: The Key to Effective Service ManagerTraining | SDR #288
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How Parts Managers Can Drive Service Sales and Boost Profits
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How Service Advisors Can Minimize Comebacks
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How to Score Comebacks: A 1-10 Scale
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How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
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Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
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4:08
Why Service Advisors Need to Master the Basics
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Why Digital Vehicle Inspections Can Hurt Your Service Sales
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Is Technology Hurting Your Service Department Communication? | SDR #286
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Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
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The Truth About Digital Inspections
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Are Tablets in Service Departments Hurting Your Sales?
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Are Video Inspections KILLING Your Service Sales? | SDR #285
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Q & A | Are You Losing Customers Over Pricing?
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Creating a Fun Culture That Repels Bad Attitudes
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How to Fix Employees' Bad Attitudes
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How Inconsistency Reveals Management Failure
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28:44
Eliminating Negative Advisor Attitudes | SDR #284
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Q & A | How to Set Customer Expectations for Service Delays
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